Responsive Banner

Frequently asked questions

Find answers to common questions

When will my order ship?

+

We aim to dispatch all orders within 1–10 business days (Monday to Friday).

For last-minute orders, reach out and we'll do our best to make it happen!

Do you offer local pickup or delivery?

+

Yes! We offer local pickup, we are located in Toowoomba Qld.

How long does shipping take?

+

All orders are shipped with Australia Post using a tracked service.

While most deliveries arrive promptly, shipping times may be longer during busy periods. Please use your tracking number to check the latest delivery updates.

What is your exchange & return policy?

+

At Sparkle & Scents, we want you to love every purchase. We offer a 30-day return window from the date your order is delivered.

If your order has not yet been processed or dispatched, we’re happy to cancel it and provide a full refund.

If your order has already been shipped, it will need to be returned before a refund can be issued.

What is a wax melt?

+

Wax melts are scented pieces of wax that provide fragrance without a wick. Simply place a wax melt in a wax burner or warmer, and as it melts, it releases beautiful fragrance throughout your home.

How many wax melt cubes should I use?

+

We recommend using 2 cubes from your snap bar or clamshell at a time. You can use more or less depending on the size of your room and how strong you like your fragrance.

Can I reuse wax melts?

+

Yes! You can reuse your wax melt until it no longer releases fragrance. Once the scent has faded, simply replace it with a fresh wax melt.

Are your wax melts made from soy wax?

+

Yes! All of our wax melts are handcrafted using 100% natural soy wax.